Access Bank to temporarily suspend services for system upgrade

Access Bank has announced a scheduled system upgrade that will temporarily disrupt its services.

In an email sent to customers, the bank disclosed that the upgrade would occur in phases, beginning on Saturday, October 12, at 10 PM and concluding by 6:30 AM on Sunday, October 13.

During this period, customers may experience interruptions while using the Access More app, Internet Banking platform, and ATMs.

The bank assured its clients that the upgrade is aimed at optimizing its service offerings and enhancing the overall customer experience.

Access Bank advises customers to plan accordingly for the temporary downtime and appreciates their understanding during the upgrade process.

The message read, “Dear Valued Customer, in line with our continuous drive to better serve you, we embarked on a comprehensive system upgrade to optimise the functionality of our systems.

:The upgrade exercise, which will take place in phases, starts on Saturday, October 12 at 10pm to Sunday, October 13, 2024 at 6:30 am (West African Time).”

However, the bank assured customers that their cards will remain operational, and the *901# service will still be available for funds transfers, airtime and data purchases, as well as bill payments.

“During this period, there will be a temporary service disruption on our Access More app, Internet Banking platform, and ATMs. However, your card will work seamlessly and *901# will be available for funds transfer, airtime, and data purchase as well as bill payment.

“Upon completion of this exercise, service across all channels will be fully restored,” the bank stated.

It also emphasised its commitment to keeping customers informed about subsequent phases of the upgrade exercise.

The PUNCH reports that the Chartered Institute of Bankers of Nigeria and the Body of Banks’ Chief Executive Officers in Nigeria have expressed concern over the persistent criticisms directed at Nigerian banks on social media.

Also, the Central Bank of Nigeria has emphasised its commitment to the stability of the country’s financial system, highlighting that regular stress tests are conducted to identify potential vulnerabilities in banks.